Privacy Policy

Last updated: 11 May 2026

This Privacy Policy explains how Design Technology Ltd (trading as Transcom Internet Services and Transcom Dropcatch; "we", "us", "our") collects, uses, stores, and protects your personal data when you use our domain dropcatching platform at transcom.uk and our Windows / Microsoft Store application Dropcatch.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where applicable to non-UK users, we also operate consistently with the EU GDPR.

1. Who we are

Data controller: Design Technology Ltd t/a Transcom
Registered office: Concorde House, Brighton, BN2 1TS, United Kingdom
Company number: 02828342 (England & Wales)
VAT registration: GB 6357737 09
Contact for data matters: support@transcom.net

2. What data we collect

Category	Examples	Source
Account data	Username, email address, hashed password, optional Nominet TAG	You provide it on registration
Session data	Authentication token, last login time, IP address of session	Automatically when you log in
Activity data	Domains you submit for catching, mode chosen, queue/catch outcomes, payment status	Generated by your use of the platform
Transaction data	PayPal transaction IDs, payment amounts, VAT, dates	From PayPal upon successful payment
Technical data	Browser type, OS, device type, error logs	Automatically when you visit
Correspondence	Support emails, chat messages	When you contact us

We do not collect financial card details. All payments are processed by PayPal, who acts as a separate data controller for that transaction. We never see your card number.

3. Why we use your data (lawful basis)

Purpose	Lawful basis (UK GDPR Art. 6)
Operating your account (login, authentication, sessions)	Contract (Art. 6(1)(b))
Catching domains you submit and recording outcomes	Contract
Issuing VAT invoices and recording payments	Legal obligation (Art. 6(1)(c)) — HMRC record-keeping
Sending operational emails (verification, password reset, catch notifications, invoices)	Contract
Fraud prevention, anti-abuse, dispute resolution	Legitimate interests (Art. 6(1)(f))
Improving the platform and fixing bugs	Legitimate interests

We do not send marketing or promotional emails. We do not use your data for advertising or share it with advertisers.

4. Who we share data with

We only share personal data with the following third parties, and only when necessary:

Nominet UK — when you register a domain through our service, the registrant details you provide are passed to Nominet (the UK domain registry) as required by their registration process.
PayPal (Europe) S.à r.l. — for processing payments. PayPal's privacy policy applies to that transaction.
HMRC — when required by UK tax law (e.g. VAT records on request).
Law enforcement / courts — only when compelled by a valid legal order.

We do not sell your data. We do not share it with marketing partners, data brokers, or advertisers.

5. Where your data is stored

All platform data is stored on servers located in the United Kingdom and operated by us directly. We do not use any third-party cloud storage providers for personal data.

Some operational services (e.g. PayPal payment processing) may route data outside the UK; in those cases we rely on standard contractual clauses or other lawful transfer mechanisms.

6. How long we keep your data

Data type	Retention period
Account record	While your account is active; deleted within 90 days of account closure (except where retention is required for tax/legal reasons)
Payment / VAT records	6 years (HMRC requirement)
Catch history	While account is active, then 6 years for any catches paid for (transaction history)
Email verification / password reset tokens	Up to 48 hours then automatically expired
Session tokens	Cleared on logout or after inactivity
Server access logs	30 days

7. Your rights under UK GDPR

You have the following rights:

Right of access — request a copy of the personal data we hold about you.
Right to rectification — ask us to correct inaccurate data.
Right to erasure ("right to be forgotten") — ask us to delete your data, subject to legal retention obligations.
Right to restrict processing — ask us to pause certain uses of your data.
Right to data portability — receive your data in a machine-readable format.
Right to object — object to processing based on legitimate interests.
Right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email support@transcom.net. We will respond within 30 days.

8. Security

We protect your data with industry-standard measures, including:

HTTPS / TLS encryption for all traffic.
Passwords stored as bcrypt hashes — we never store or see your plain password.
Token-based authentication with short-lived sessions.
Server-side rate limiting and brute-force protection.
Database access restricted to authorised administrators only.
Regular system patching and security monitoring.

No system is 100% secure. If we discover a data breach affecting your personal information, we will notify you and the ICO within 72 hours as required by UK GDPR.

9. Cookies and tracking

We do not use third-party analytics, advertising, or tracking cookies. The only client-side storage we use is:

A session token (in the browser's local storage) so you can stay logged in between visits.
A preference flag for "Keep me logged in".

These are essential for the platform to function and are not shared with any third party.

10. Children's data

Our service is not intended for use by anyone under 18. We do not knowingly collect data from minors. If you believe a child has registered with us, please contact support@transcom.net and we will remove the account.

11. Changes to this policy

We may update this policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Material changes will be notified by email to all registered users.

12. Contact us

If you have any questions about this policy or how we handle your data, please contact:

Email: support@transcom.net
Post: Design Technology Ltd, Concorde House, Brighton, BN2 1TS, United Kingdom
Phone / WhatsApp: +44 7377 070944